Shipping and Delivery

📦 Shipping & Delivery at ERGOPONG

We want your order to arrive safely, quickly, and hassle-free. That’s why we use trusted shipping partners and handle each package with care.

🚚 Shipping Information

  • Carrier: Post.at – with tracking
  • Processing time: Ships within 10 working days after payment
  • Shipping costs:
    • 🇦🇹 Austria: Free shipping
    • 🇪🇺 EU countries: €12.95 flat rate
    • 🌍 International: €24.95 flat rate
  • Tracking: You’ll receive a tracking number once shipped

🔁 Returns & Exchanges

If you're not satisfied with your product, we'll handle returns fairly and transparently.

  • Only non-personalized products can be returned
  • Items must be unused and undamaged
  • Return period: 14 days from delivery
  • Return shipping: paid by the customer
  • Please contact us before returning the item

📦 Packaging – Safe & Sustainable

We use specially designed packaging that protects your blade during shipping – sturdy, compact, and eco-friendly.

📩 Special requests?

Need a specific delivery date or gift packaging? Just reach out – we’ll do our best to help.

✅ At ERGOPONG, your order is in good hands – from checkout to delivery.